7 Telephone Interview Tips

Published on April 28, 2014 at 1:24 pm
  1. Prepare to be someplace private and sound-proof and far away from dogs, babies and traffic.
  2. Close your laptop or sit away from your computer. Ideally, look at a photo that invokes happy memories.
  3. Listen to the interviewer’s questions with focus and attention. (We have two ears and one mouth for a reason)
  4. Pause before you answer.
  5. Adopt the pace, volume and energy of  the interviewer.
  6. Be specific. When you make a claim such as, “I am very proficient with Excel” back-up your assertion with evidence or give an example:  “In fact, I recently created a spreadsheet the whole customer service department uses. They love my spreadsheet because it categorizes data in way that is meaningful to them.”
  7. Back up your answers with specific examples: (proof that you are the real thing)
    • Follow this answer outline: W.H.O.
      • What Happened?
      • How did you do it?
      • What was the outcome? Even if outcomes are negative, share what you learned from the experience. This willingness to admit you’ve made mistakes indicates you are comfortable with yourself.

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This post was written by Lisa Jacobson

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